In its survey the CIPD found that the main benefits of using mediation were:
- Improving relationships between individuals (83%)
- Reducing or eliminating the stress involved in using more formal processes (71%)
- Retaining valuable employees (63%)
- Reducing the number of formal grievances raised (57%)
- Developing an organisational culture that focuses on managing and developing people (55%)
- Avoiding the cost of defending employment tribunal claims (49%)
- Reducing sickness absence (33%)
- Ability to maintain confidentiality (18%).
Chartered Institute of Personnel and Development (CIPD) -Mediation: An Employers Guide, 2008:
WHAT INCLUDES COSTS TO THE EMPLOYER OF DISPUTES?
Time lost to:
- Formal proceedings such as grievances and employment tribunal claims.
- Sickness absence costs.
- Management time diverted to dealing with the conflict .
- Increased staff turnover, recruitment and re-training costs when unresolved conflict ends in resignation.
- Lower staff morale means lower productivity and distraction from goals.
- Poor working relationships.
- Possible development of a blame culture to develop.
- Compromised organisational reputation.