Conflicts at work cost the organisation in terms of lost productivity and sickness absence.

In its survey the CIPD found that the main benefits of using mediation were:

  • Improving relationships between individuals (83%)
  • Reducing or eliminating the stress involved in using more formal processes (71%)
  • Retaining valuable employees (63%)
  • Reducing the number of formal grievances raised (57%)
  • Developing an organisational culture that focuses on managing and developing people (55%)
  • Avoiding the cost of defending employment tribunal claims (49%)
  • Reducing sickness absence (33%)
  • Ability to maintain confidentiality (18%).

Chartered Institute of Personnel and Development (CIPD) -Mediation: An Employers Guide, 2008:


Time lost to:

  • Formal proceedings such as grievances and employment tribunal claims.
  • Sickness absence costs.
  • Management time diverted to dealing with the conflict .
  • Increased staff turnover, recruitment and re-training costs when unresolved conflict ends in resignation.
  • Lower staff morale means lower productivity and distraction from goals.
  • Poor working relationships.
  • Possible development of a blame culture to develop.
  • Compromised organisational reputation.

Corporate Clients

  • James Cropper plc
  • Merseyside police
  • Lake District Search and Mountain Rescue Association
  • Cumberland Building Society
  • University Hospital Morecambe Bay
  • Psych Health
  • Moving Minds
  • University Hospital Morecambe Bay
  • Psych Health
  • Cumberland Building Society
  • CueDoc
  • Cumbria Fire & Rescue
  • Eden Housing Association
  • Fit2Work
  • Furness General Hospital
  • Impact Housing Association
  • North West Ambulance Service
  • Royal College of Nursing
  • Royal Lancaster Infirmary
  • Westmorland General Hospital
  • Society

Contact us to discuss your needs.